How should you handle conflicting instructions from multiple supervisors on a security incident?

How should you handle conflicting instructions from multiple supervisors on a security incident?

• A. Follow the chain of command, seek clarification, document decisions, and communicate clearly to all parties.
• B. Nod and agree with the loudest supervisor.
• C. Proceed with the simplest solution regardless of guidance.
• D. Delay action until further notice.

Answer: (A)

When multiple supervisors give conflicting directions during a security incident, rely on the established authority and incident response process. Start by identifying who has the final say in the incident and seek clarification to resolve the disagreement, so actions stay aligned with policy. Document every decision and the rationale, including who issued directives, the time, and the chosen course of action, so there’s a clear audit trail. Communicate the agreed plan and any changes to all stakeholders to prevent mixed actions, duplicated work, or gaps in response. This approach maintains accountability, ensures consistency with procedures, and supports effective coordination under pressure. The other options risk following the wrong authority, making impulsive or duplicative moves, or delaying critical actions, which can heighten risk or undermine the incident response.

When multiple supervisors give conflicting directions during a security incident, rely on the established authority and incident response process. Start by identifying who has the final say in the incident and seek clarification to resolve the disagreement, so actions stay aligned with policy. Document every decision and the rationale, including who issued directives, the time, and the chosen course of action, so there’s a clear audit trail. Communicate the agreed plan and any changes to all stakeholders to prevent mixed actions, duplicated work, or gaps in response. This approach maintains accountability, ensures consistency with procedures, and supports effective coordination under pressure. The other options risk following the wrong authority, making impulsive or duplicative moves, or delaying critical actions, which can heighten risk or undermine the incident response.